Many firms are engaging in the digital transformation (DT) of their sales forces, and this trend
has accelerated during the COVID-19 pandemic. However, research on DT as a profound …

Customer service behaviors play a critical role in determining customer satisfaction.
However, studies examining how employees' job crafting affects customer service behaviors …

The study intends to examine the association between psychological empowerment and
employee engagement with perceived organizational support and locus of control as …

Despite the growing importance of the service industry in modern economies, research on
service innovation success has been far less prolific than has work on product innovation …

With mounting customer expectation for excellent service, frontline service employees'
prosocial service behavior is of great importance since it helps enhance customers' …

Many empirical studies have focused on understanding the frontline role process, which
reflects the chain of effects including the antecedents and outcomes of frontline employees' …

Drawing on social exchange theory, this study examines the relationship between internal
corporate social responsibility (CSR) and hospitality employees' customer-oriented …

Purpose Food waste behavior in the workplace or work-related gatherings has been less
researched compared to that in household context. This study aims to bridge this gap …

Purpose Prosocial service behaviors play a major role in the hospitality industry. However,
few studies have examined how job resourcefulness affects prosocial service behaviors …

Purpose This study aims to investigate the antecedents of frontline employees' boundary-
spanning behaviors in the hospitality industry. Anchored in transactional stress theory …