Uncovering airline service quality dimensions from passengers' online reviews: A text mining approach to validate and extend Servqual
S Kılıç, E Enginkaya - Business & Management Studies: An International …, 2024 - bmij.org
This study investigates airline service quality dimensions by employing text-mining
techniques to analyse passengers' emotional responses and experiences with airlines as …
techniques to analyse passengers' emotional responses and experiences with airlines as …
Yolcuların çevrimiçi incelemelerinden havayolu hizmet kalitesi boyutlarının belirlenmesi: Servqual'i doğrulamak ve genişletmek için metin madenciliği yaklaşımı
S Kılıç, E Enginkaya - Business & Management Studies: An …, 2024 - search.proquest.com
Bu çalışma, havayolu hizmet kalitesi boyutlarını, yolcuların çevrimiçi yorumlarında yansıtılan
havayollarına yönelik duygusal tepkilerini ve deneyimlerini analiz etmek için metin …
havayollarına yönelik duygusal tepkilerini ve deneyimlerini analiz etmek için metin …
Topic Detection, Sentiment Analysis, and Multi-label Classification of Tweets for Improving Airport Services Quality
F Anashchenkov - 2024 - theseus.fi
Analyzing user-generated content from social media can potentially provide significant
insight for commercial organizations into how their customers evaluate provided services …
insight for commercial organizations into how their customers evaluate provided services …
A Comprehensive Framework for Evaluating Sustainable Airport Efficiency
TT Ngo, CN Wang, CC Yang - Available at SSRN 5107282 - papers.ssrn.com
This study addresses gaps in existing research on airport efficiency by proposing a
comprehensive evaluation model that integrates the economic, environmental, and social …
comprehensive evaluation model that integrates the economic, environmental, and social …