A chatbot is an intelligent system which can hold a conversation with a human using natural
language in real time. Due to the rise of Internet usage, many businesses now use online …

Chatbots are used frequently in business to facilitate various processes, particularly those
related to customer service and personalization. In this article, we propose novel methods of …

Advances in artificial intelligence provide new tools of digital assistance that retailers can
use to support consumers while shopping. The aim of this research is to examine how …

Modern interactions with technology are increasingly moving away from simple human use
of computers as tools to the establishment of human relationships with autonomous entities …

The present research focuses on the interplay between two common features of the
customer service chatbot experience: gaze direction and anthropomorphism. Although the …

In a digitally empowered business world, a growing number of family businesses are
leveraging the use of chatbots in an attempt to improve customer experience. This research …

Trust is essential in individuals' perception, behavior, and evaluation of intelligent agents.
Because, it is the primary motive for people to accept new technology, it is crucial to repair …

Conversational recommender systems (CRSs) imitate human advisors to assist users in
finding items through conversations and have recently gained increasing attention in …

Chatbot program has evolved in the Indonesian market as the representative of online
service customer that provides immediate response and it is able to interact with customers …

This chapter describes the latest developments in Conversational Intelligent Tutoring
Systems (CITS), which are e-learning systems that adopt Computational Intelligence …