By incorporating social media strategies into the traditional framework of crisis
communication strategies (CCS), this article presents a comprehensive review of the …

A 34-year review of communication technology research published in six public relations
journals reveals applications and perceptions studies far outnumber investigations focused …

An increasing lack of information truthfulness has become a fundamental challenge to
communications. Insights into how to debunk this type of misinformation can especially be …

This study provides insights that can inform disaster communication management,
policymaking, and theory building through a nationally representative field experiment (N …

Though nation-states have long utilized disinformation to influence foreign audiences,
Russia's 2015 to 2017 campaign against the US—executed by the Internet Research …

Little theory-grounded research addresses how to use social media strategically in
government public relations through machine learning. To fill this gap, we propose a way to …

While social media like Twitter have been increasingly adopted by public-sector
organizations, it remains less explored as to how government and emergency management …

Many businesses have commenced using social media for crisis communication with
stakeholders. However there is little guidance in literature to assist organisational crisis …

The organization of city government into specialized departments allows cities to accomplish
an array of service delivery tasks. Government reformers argue this fragmentation creates …

This mixed‐methods study presents a comparative analysis of the use and perceived
usefulness of Facebook and Twitter, among Swedish citizens and crisis communication …