Purpose Innovative firms have rapidly developed artificial intelligence (AI) capabilities into
their service ecosystems, essentially changing perceptions of what is service quality and …

Purpose The purpose of this study is to investigate the relationships that influence the value
co-creation process and lead to consumer comfort with artificial intelligence (AI) and mobile …

The purpose of this study to investigate the effect of online convenience dimensions on
mobile banking (m-banking) adoption intention using a comprehensive moderated …

Purpose Providing high-quality e-banking services is considered a basic strategy for
attracting and retaining customers with electronic-banking platforms. The purpose of this …

The Indian banking sector can take advantage of the proliferation of smartphones as well as
the government's encouragement of cashless transactions to accelerate the use of mobile …

Purpose The purpose of this paper is to study the important factors which help explain
consumer intention and use behavior in mobile banking (m-banking) adoption. All constructs …

Mobile banking (m-banking) is the fastest growing and most cost-effective channel for
delivering banking services. Electronic word of mouth (eWOM) plays a crucial role in the …

This research aims to analyze factors affecting e-banking user satisfaction and e-banking
user loyalty during Covid-19 pandemic with e-banking service quality that consists of …

The purpose of this study is to explore how different dimensions of online convenience
impact mobile banking (m-banking) adoption intention. The findings from 432 banking users …

This study aims to identify the factors affecting mobile payment (m-payment) adoption
intention in India by proposing a conceptual framework based on technology acceptance …