Service Level Agreement (SLA) plays a significant role in the relationship between citizens
and the government. It stipulates the quality levels required for the meaningful interaction …

Government agencies prioritize citizen service delivery to foster trust with the public.
Technological advancements, particularly in Artificial Intelligence (AI), hold promise for …

Saving time and effort in searching for products and services is becoming an important issue
in people's daily lives with the existence of new supporting technologies. Advanced search …

Objectives: A service level agreement is a commitment between the service provider and
customer in which certain aspects of services, quality, availability, and responsibilities are …

Objectives: A service level agreement is a commitment between the service provider and
customer in which certain aspects of services, quality, availability, and responsibilities are …

هدف: توافق سطح خدمات، تعهدی بین ارائه‌دهنده خدمات و مشتری است که در آن جنبه‌های خاصی از خدمات،
کیفیت، در دسترس بودن و مسئولیت‌ها بین ارائه‌دهنده خدمات و کاربر خدمت، مورد توافق قرار …‎