A Q&A primer and systematic review of meta-analytic reporting in organizational frontline service research
Purpose The purpose of this manuscript is to provide a step-by-step primer on systematic
and meta-analytic reviews across the service field, to systematically analyze the quality of …
and meta-analytic reviews across the service field, to systematically analyze the quality of …
Despotic leadership and front-line employee deviant work behaviors in service organizations: the roles of moral disengagement and moral identity
Research on despotic leadership and its impacts on the behavior of front-line employees
(FLE) in service organizations is nascent. Drawing on the social cognitive theory of morality …
(FLE) in service organizations is nascent. Drawing on the social cognitive theory of morality …
How customer incivility affects organization citizenship behavior: roles of depersonalization, resilience, and caring climate
K Lee, T Gong - Journal of Services Marketing, 2024 - emerald.com
Purpose Drawing on the conservation of resources theory, this study aims to identify the
mediating effects of depersonalization and resilience on the relationship between customer …
mediating effects of depersonalization and resilience on the relationship between customer …
Mindfulness, resilience and the happiness of service employees working from home
Purpose The work-from-home scheme (WFH) is increasingly being adopted in service firms.
However, the blurred border between employees' work and life can create work–life conflict …
However, the blurred border between employees' work and life can create work–life conflict …
Commentary: developing a deeper understanding of resilience in service contexts
V Good - Journal of Services Marketing, 2024 - emerald.com
Purpose This paper aims to comment on resilience research within the context of frontline
employees in sales and services marketing. Design/methodology/approach This …
employees in sales and services marketing. Design/methodology/approach This …
Lonely and Insecure: How salesperson Well-Being impacts performance
Loneliness has become increasingly common in society, especially for salespeople as they
navigate the more remote, digital world of selling. Understanding how loneliness impacts the …
navigate the more remote, digital world of selling. Understanding how loneliness impacts the …
Sleepless nights at work: examining the mediating role of insomnia in customer mistreatment
Purpose Grounded in the conservation of resources theory, this study proposes the
mechanisms and conditions under which customer mistreatment affects employee proactive …
mechanisms and conditions under which customer mistreatment affects employee proactive …
How employee resilience contributes to digital performance: moderating role of enterprise social media usage
M Liang, Q Zhihao, Z Ge, Z Xin… - Behaviour & Information …, 2024 - Taylor & Francis
In the context of the digital economy, one of the most important issues facing business
managers is how to improve digital performance. However, the extant studies exploring this …
managers is how to improve digital performance. However, the extant studies exploring this …
[HTML][HTML] Psychological Trauma: Understanding Risk, Building resilience
C Mead - 2024 - clok.uclan.ac.uk
This PhD aimed to ascertain the protective and vulnerability factors of psychological trauma
and moral injury in front-line workers and their families during public health crises …
and moral injury in front-line workers and their families during public health crises …
Dare to Laugh? Examining Mechanisms of Resilience through a Self-Determination Perspective
L Seidel - 2024 - ruor.uottawa.ca
Is resilience effortlessly innate or is it an acquired skill developed through the endless battle
between thriving and self-destruction? The first goal of the present research is to identify …
between thriving and self-destruction? The first goal of the present research is to identify …