Crowds are a source of transmission in the COVID-19 spread. Contention and mitigation
measures have focused on reducing people's mass gathering. Such efforts have led to a …

Purpose The rapid growth of e-commerce has encouraged online retailers to adapt to the
purchase behaviour of Generation Y consumers. For this purchase, the purpose of this …

Given the growing momentum of the sharing economy and the importance of trust in its peer-
to-peer sector, this study theoretically develops and empirically investigates trust constructs …

Purpose With the explosive growth of the Internet, online travel agents (OTAs) have gained
an increasing market share in the online booking market. However, OTAs are facing fierce …

Internet-based commerce has undergone explosive growth over the past decade and is
expected to keep growing. With the increasing popularity of online marketplaces, trust is …

Purpose This research examines the relationship between the timeliness in announcing the
discovery of a data breach and consumer trust in an e-commerce company, as well as later …

E-commerce must face the risk of cybercrimes such as phishing and cracking that can cause
complaints and reports from consumers who suffer losses due to insecurity of their …

Conversational agents (CAs) are frequently used in customer service. However, state-of-the-
art CAs often fail to understand user input. Such failures represent trust violations and can …

The emergence of the Internet as a commercialization method has offered organizations
many opportunities. However, when buyers want to execute a transaction online, a certain …

Cyberattacks have increased over the years both at the individual and firm level. Yet, the
organizational budgets directed toward information security remains low. One reason is that …