Businesses use sentiment analysis for market insights to improve performance. Sentiment
analysis application in building a smart society is immense, and there is a need to delineate …

Times change. Early in the 21st century, calls to bridge the digital divide were dismissed by
people who saw internet access as a luxury. Two decades later, it is tough to find a policy …

Bots, software-controlled accounts that operate on social media, have been used to
manipulate and deceive. We studied the characteristics and activity of bots around major …

Communication research is increasingly concerned with the relationship between
epistemological fragmentation and polarization. Even so, explanations for why partisans …

The rapid rise of digital media use for political participation has coincided with an increase in
concerns about citizens' sense of their capacity to impact political processes. These dual …

Given that the Internet is now ubiquitous in high-income nations, do Internet skills still
matter? The authors of this chapter synthesize a body of research that Shows how Internet …

As social media tools become more popular at all levels of government, more research is
needed to determine how the platforms can be used to create meaningful citizen …

Studies on the 'second-level digital divide'explore the socio-economic antecedents and
effects of (a lack of) user participation on the Internet. At the same time, some have criticized …

Historically, major gender differences exist in both political engagement and online content
creation. Expanding on these literatures, this study considers the extent to which men and …

Purpose This conceptual contribution is based on the observation that digital inequalities
literature has not sufficiently considered digital footprints as an important social differentiator …