Purpose This study addresses the gap in understanding text analytics within the service
domain, focusing on new service development to provide insights into key research themes …

Topic modeling is a powerful technique for uncovering hidden patterns in large documents.
It can identify themes that are highly connected and lead to a certain region while …

As the world transitions from the COVID-19 pandemic to a new normal, the Airports Council
International (ACI) has disclosed that the Asia-Pacific region is lagging other regions in …

This article presents a study of the explanatory power of SKYTRAX's airport rating system,
using data from 423 airports for statistical analysis. The study utilizes ordinal regression and …

Purpose There is a limited understanding of experience revelation in tourism. This study
aims to fill the gap by investigating the influence of review platforms' characteristics, ie time …

This study addresses the challenge of evaluating and ranking airport efficiency by proposing
a novel multi-criteria decision-making (MCDM) framework. The framework integrates the …

This study aims to analyze the World Airport Awards as a quality distinctive and marketing
tool by airports. It is a benchmarking study, and it uses secondary data from Skytrax, World …

This study leverages approximately 7500 reviews from Skytrax to explore the determinants
of airport service quality and their influence on passenger recommendations. The dataset …

A common means of transportation in our everyday lives is air travel. As a result, it's no
surprise that more and more customers are posting their airline reviews online. However, in …

Globally, educational institutions have reported a dramatic shift to online learning in an effort
to contain the COVID-19 pandemic. The fundamental concern has been the continuance of …