Purpose This study aims to present a systematic review on service quality in higher
education. It discusses about the latest opportunities and challenges facing higher …

Purpose–This paper aims to develop and empirically test a hierarchical model for measuring
service quality in higher education. Design/methodology/approach–The first phase of the …

Considering students as the key stakeholders in higher education institutions (HEIs), the
present study identifies service quality (SQ) indicators from their perspectives and proposes …

In an environment of tension and division of labor such as Healthcare Services, the
performance of employees is one of the most basic challenges. The reason is that …

There is a growing belief that higher education institutions should nurture a 'quality culture'in
which structural/managerial and cultural/psychological elements act in synergy to …

Este trabajo se ha planteado como objetivo realizar una revisión de la literatura sobre el
liderazgo, la cultura organizacional y la calidad en las instituciones de educación superior …

La cultura organizacional es conocida universalmente como el conjunto de significados
compartidos y creencias en poder de una colectividad; su estudio evidenciará la forma en …

The purpose of this paper is to explore the relationship among corporate image and
reputation, service quality, customer satisfaction and customer loyalty through a case …

This paper outlines the critical role of employees' general competencies in the link between
knowledge sharing culture and job outcomes (satisfaction) in accounting firm services …

Fierce competition, rapid evolution of information technology, economic uncertainty and
ceaselessly shifting consumer trends, have brought about for contemporary business world …