The telecommunications industry is particularly competitive and characterized by very high
churn rates. The literature on the topic is vast, but studies on the determinants of churn …

Imbalanced data learning is one of the challenging problems in data mining; among this
matter, founding the right model assessment measures is almost a primary research issue …

With the rapid development of mobile technology and large usage rates of mobile phones,
mobile instant message (MIM) services have been widely adopted in China. Although …

Building barriers to lock in customers and improving the affective customer experience are
two key strategies employed by firms to enhance customer retention. Although pursuing the …

In this paper, we present churn prediction techniques that have been released so far. Churn
prediction is used in the fields of Internet services, games, insurance, and management …

Since the Korean smartphone market has reached a saturation state, device manufacturing
companies are re-focusing their resources and capabilities to enhance customer loyalty in …

Customer churn prediction has gathered greater interest in business especially in
telecommunications industries. Many authors have presented different versions of the churn …

Numerous valuable clients can be lost to competitors in the telecommunication industry,
leading to profit loss. Thus, understanding the reasons for client churn is vital for …

This study attempts to investigate the dimensions of an ISP's service quality, and their effects
on customer loyalty in high-tech services. Data was obtained from 1231 internet users. The …

ICT Innovation is one of the major forces for socioeconomic development. It is the key
element to spur growth of the economy of a nation. Several studies have shown that culture …