Over the last two decades, service organisations have embraced total quality management
(TQM) as an effective management tool to improve their service quality. They have begun to …

This article presents a systematic literature review on quality management and social
responsibility (focusing on ethical and social issues). It uses the literature review to identify …

In the past few decades, a growth in ethical consumerism has led brands to increasingly
develop conscientiousness and depict ethical image at a corporate level. However, most of …

There are increasingly strident calls from many sectors of society for the tourism industry, the
world's largest industry, to adopt a more ethical approach to the way it does business. In …

In the current socioeconomic environment, brands increasingly need to portray societal and
ethical commitments at a corporate level, in order to remain competitive and improve their …

Shifting from short-term profit maximizing strategies to more sustainable long-term ones, the
corporate world has been exerting extra effort to adopt environmental, social, and …

During the last two decades, the level of total quality management (TQM) awareness has
considerably increased in the service industries. With the ever-increasing customer demand …

This article presents a detailed review of the literature relating to quality management and
the various models that have been developed over the past decades for use in improving …

Service sector is one of the fastest growing sectors in the world and is facing immense
pressure to improve their quality of products and services to compete and achieve a leading …

The issue of corporate social responsibility (CSR) has received increasing attention from the
literature in recent years. Systematic management of related objectives has become a …