Customer experience and customer satisfaction: assessing links and themes in the hotel industry

C Sampaio, M Régio - Revista de Estudios Empresariales …, 2024 - repositorio.ipcb.pt
Hotel industry provides several services simultaneously to customers and plays a relevant
role within the tourist sector and overall economic development. This study seeks to explore …

[HTML][HTML] CUSTOMER EXPERIENCE AND CUSTOMER SATISFACTION: ASSESSING LINKS AND THEMES IN THE HOTEL INDUSTRY EXPERIENCIA Y …

C Sampaio, M Régio - revistaselectronicas.ujaen.es
Hotel industry provides several services simultaneously to customers and plays a relevant
role within the tourist sector and overall economic development. This study seeks to explore …