On-demand service platforms are popular nowadays. Many platforms hire agents to serve
customers who are risk sensitive towards the waiting-time. In this paper, we apply the mean …

Problem definition: In this paper, we develop an integrated framework to study a firm's joint
decisions on product price, quality, and service duration in a variety of monopolistic and …

In practice, customers can decide whether to buy an extended warranty or not, at the time of
item sale or at the end of the basic warranty. In this paper, by taking into account the …

Today, in the market with ever-changing consumer preferences, three-dimensional (3D)
printing is becoming an overwhelming trend. In this paper, we explore the use of 3D printing …

Retailers and manufacturers are increasingly selling extended warranties to obtain high
profitability. In addition to the traditional extended warranty (EWR), that offers a free repair …

This paper aims to investigate the emerging trend of a new warranty policy in industries,
namely, complimentary extended warranty. For the warranty with complimentary extended …

In recent years, to satisfy diversified customer needs in the target market, an increasing
number of brands have launched mass customization (MC) programs as one of their core …

In the context of remanufactured products with low production and carbon emission costs,
manufacturing firms that produce and sell new and remanufactured products need to choose …

This paper studies a two-tier duopoly competing supply chain system consisting of two
manufacturers and two exclusive retailers. Both manufacturers produce differentiated …

An extended warranty is an additional service in the market that manufacturers and retailers
provide for their customers. In this study, we investigate the optimal extended warranty …