This research aims to improve sustainable business performance through Balanced
Scorecard (BSC) with a systematic literature review method from 2018 to 2022, using …

Within the application of Six Sigma philosophy, the DMAIC methodology (D-Define, M-
Measure, A-Analyse, I-Improve, C-Control) to analyse existing processes is used. The aim of …

Organizational performance and their relationship with intellectual capital is becoming
interesting, particularly in times of intense economic turbulence, when companies are …

In today's globalized and dynamic world, companies face pressures related to high-quality
product offerings that meet customer expectations, with minimum variability. Likewise, they …

This is a case study on reducing the daily backlog% of accident and injury claims of an
outsourced insurance claim processing process. The analysis showed that the fluctuations …

This article describes the results of a statistical study based on data collected in a survey.
The questionnaire survey conducted at one of the Polish plants of an international …

El propósito de la presente tesis es crear entendimiento y conocimiento de los procesos que
implica la dirección compleja en el contexto de la Cuarta Revolución Industrial en el sector …

Tác động của phân tích SWOT đến thẻ điểm cân bằng với vai trò trung gian triển khai chức
năng chất lượng tại các công ty xây dựng trên địa bàn Thành Phố Hồ Chí Minh= Impact of …