H Eberle, CS Leon, B Maass, A Patnaik… - US Patent …, 2005 - Google Patents
This invention relates to a system and method for creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on …
H Eberle, CS Leon, B Maass, A Patnaik… - US Patent …, 2007 - Google Patents
This invention relates to a system and method for creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on …
M Zirngibl, A Patnaik, MJ Saylor… - US Patent 6,836,537, 2004 - Google Patents
Asystem and method for creation and automatic deployment 4,156,868 A 5/1979 Levinson of personalized, dynamic and interactive voice services 4,554,418 A 11/1985 Toy relating to …
EK Margulies, EB Borodow, R Ezerzer, A Aljane… - US Patent …, 2014 - Google Patents
Embodiments of the present invention provide a robust cus tomer service environment employing “Key Performance Indicators”(KPIs), which represent both customer interac tion …
R Ezerzer, A Aljane, P St-Cyr, I Yahmadi… - US Patent …, 2011 - Google Patents
(57) ABSTRACT A distributed communication center configured to handle a plurality of communications includes a user Zone, a web Zone, and a network Zone. The user Zone …
EK Margulies, EB Borodow, R Ezerzer, A Aljane… - US Patent …, 2013 - Google Patents
The present invention facilitates the creation and implemen tation of Work? ow Templates and also the designation of linkage between these templates and speci? c projects dealing …
H Eberle, CS Leon, B Maass, A Patnaik… - US Patent …, 2005 - Google Patents
(57) ABSTRACT A method and system for generating TML (an XML based language) and formatting reports is disclosed. The method and system of the present invention operate in …
M Zirngibl, A Patnaik - US Patent 6,765,997, 2004 - Google Patents
(57) ABSTRACT A method and System that enable mass direct delivery of personalized Voice messages to electronic voice Storage devices or Systems, Such as voice mail …