(58) Field of Search........................... 379/671, 76, 72,(57) ABSTRACT 379/8811'8812'8813'
8817'8818'20103 Amethod and system for telephone-based service utilization (56) …

This invention relates to a system and method for creation and automatic deployment of
personalized, dynamic and interactive voice services, including information derived from on …

This invention relates to a system and method for creation and automatic deployment of
personalized, dynamic and interactive voice services, including information derived from on …

Asystem and method for creation and automatic deployment 4,156,868 A 5/1979 Levinson
of personalized, dynamic and interactive voice services 4,554,418 A 11/1985 Toy relating to …

Embodiments of the present invention provide a robust cus tomer service environment
employing “Key Performance Indicators”(KPIs), which represent both customer interac tion …

(57) ABSTRACT A distributed communication center configured to handle a plurality of
communications includes a user Zone, a web Zone, and a network Zone. The user Zone …

The present invention facilitates the creation and implemen tation of Work? ow Templates
and also the designation of linkage between these templates and speci? c projects dealing …

(54) SYSTEM AND METHOD FOR REAL-TIME, 4,837,798 A 6, 1989 Cohen et al.
PERSONALIZED, DYNAMIC, INTERACTIVE 4,868,866 A 9/1989 Williams, Jr. VOICE …

(57) ABSTRACT A method and system for generating TML (an XML based language) and
formatting reports is disclosed. The method and system of the present invention operate in …

(57) ABSTRACT A method and System that enable mass direct delivery of personalized
Voice messages to electronic voice Storage devices or Systems, Such as voice mail …