SINIS: A GQM+ Strategies-based approach for identifying goals, strategies and indicators for IT services
Context Measurement is a key process to support organizations in managing and improving
processes, products and services. The literature on IT (Information Technology) Service …
processes, products and services. The literature on IT (Information Technology) Service …
[HTML][HTML] Modelo para la gestión de infraestructuras de tecnologías de la información
MP Casanova, CA Calderón - TecnoLógicas, 2020 - scielo.org.co
Entre los problemas actuales para la introducción de las tecnologías de la información en
las organizaciones, se encuentran el desalineamiento y la complejidad existente entre las …
las organizaciones, se encuentran el desalineamiento y la complejidad existente entre las …
Organizing empirical studies as learning iterations in design science research projects
Software Quality is a relevant topic that interests both Academy and Industry. Hence,
research on this topic should be aligned with the Industry needs, which demands the …
research on this topic should be aligned with the Industry needs, which demands the …
[PDF][PDF] Toward using Business Process Intelligence to Support Incident Management Metrics Selection and Service Improvement.
Background: Businesses are increasingly dependent on IT services, and providers need to
deliver fast, with high quality and low cost. An incident is an event that can lead to loss or …
deliver fast, with high quality and low cost. An incident is an event that can lead to loss or …
Group Decision Support for e-Mail Service Optimization through Information Technology Infrastructure Library Framework
Y Mitev, L Kirilov - 2021 16th Conference on Computer Science …, 2021 - ieeexplore.ieee.org
The e-mail service takes significant part at the corporate collaboration due to its natural
benefits like: unification, traceability and the ease of use. To ensure that such a fundamental …
benefits like: unification, traceability and the ease of use. To ensure that such a fundamental …
Technology organization and environment adoption for assessing information technology hardware support services
Abstract Information Technology hardware support services (ITHS) is one of the most
important services for every organization that has an IT department or uses IT technical …
important services for every organization that has an IT department or uses IT technical …
The suitability of Technology, Organization and Environment (TOE) and Socio Technical System (STS) for assessing IT Hardware Support Services (ITHS) Model.
A bin Ahmad, Z bin Othman, RA Arshah… - Journal of Physics …, 2021 - iopscience.iop.org
IT support services are the crucial part in daily business operation services in any
organization. Special attention is needed, especially in managing users or client satisfaction …
organization. Special attention is needed, especially in managing users or client satisfaction …
SINIS: a method to select indicators for IT services
Measurement initiatives support organizations in the control, management and improvement
of their processes, products and services. IT services literature suggests proper identification …
of their processes, products and services. IT services literature suggests proper identification …
Key Performance Indicators to Improve e-Mail Service Quality Through ITIL Framework
L Kirilov, Y Mitev - The Workshop on Computational Optimization, 2021 - Springer
The e-Mail service takes significant part at the corporate collaboration. This is due to its
natural benefits such as unification, traceability and the ease of use. To ensure that such a …
natural benefits such as unification, traceability and the ease of use. To ensure that such a …
A Method To Select Goals, Indicators And Strategies For IT Services
Background: Measurement is a key process to support organizations in management and
improvement of processes, products and services. Indicators are measures used to monitor …
improvement of processes, products and services. Indicators are measures used to monitor …