Challenges and trends of financial technology (Fintech): a systematic literature review
Digital transformation creates challenges in all industries and business sectors. The
development of digital transformation has also clearly triggered the emergence of fintech …
development of digital transformation has also clearly triggered the emergence of fintech …
Artificial intelligence in customer-facing financial services: a systematic literature review and agenda for future research
Purpose The objective of this study is to provide a systematic review of the literature on
artificial intelligence (AI) in customer-facing financial services, providing an overview of …
artificial intelligence (AI) in customer-facing financial services, providing an overview of …
Customer experience in fintech
The purpose of this paper is to analyse customer experience (CX) in the fintech sector.
Fintech is a dynamic and innovative field that fully benefits from advances in information and …
Fintech is a dynamic and innovative field that fully benefits from advances in information and …
Intention to use analytical artificial intelligence (AI) in services–the effect of technology readiness and awareness
Purpose The automation of services is rapidly growing, led by sectors such as banking and
financial investment. The growing number of investments managed by artificial intelligence …
financial investment. The growing number of investments managed by artificial intelligence …
AI-based chatbots in customer service and their effects on user compliance
Communicating with customers through live chat interfaces has become an increasingly
popular means to provide real-time customer service in many e-commerce settings. Today …
popular means to provide real-time customer service in many e-commerce settings. Today …
Adoption of artificial intelligence in banking services: an empirical analysis
Purpose This study aims to understand the importance and challenges of adopting artificial
intelligence (AI) in the banking industry in Malaysia and examine the factors that are …
intelligence (AI) in the banking industry in Malaysia and examine the factors that are …
Artificial Intelligence in FinTech: understanding robo-advisors adoption among customers
Purpose Considering the increasing impact of Artificial Intelligence (AI) on financial
technology (FinTech), the purpose of this paper is to propose a research framework to better …
technology (FinTech), the purpose of this paper is to propose a research framework to better …
FinTech and the transformation of the financial industry
Dear readers, This preface introduces the special issue on FinTech in Electronic Markets.
The issue includes a total of eight papers, which cover diverse aspects in the broad FinTech …
The issue includes a total of eight papers, which cover diverse aspects in the broad FinTech …
Conversational robo advisors as surrogates of trust: onboarding experience, firm perception, and consumer financial decision making
C Hildebrand, A Bergner - Journal of the Academy of Marketing Science, 2021 - Springer
The current research demonstrates how conversational robo advisors as opposed to static,
non-conversational robo advisors alter perceptions of trust, the evaluation of a financial …
non-conversational robo advisors alter perceptions of trust, the evaluation of a financial …
Investigating the role of Fintech in the banking industry: what do we know?
G Elia, V Stefanelli, GB Ferilli - European Journal of Innovation …, 2022 - emerald.com
Purpose In recent years, the penetration of digital technologies in the financial industry
determined the arising of Fintech, which generated a dynamic and rapid change that …
determined the arising of Fintech, which generated a dynamic and rapid change that …