In recent years, common interests have led the fields of marketing and management to
differentiate themselves, even in similar research areas. This chapter provides an overview …

ABSTRACT SSMED (Service Science, Management Engineering and Design) is
multidisciplinary by nature. However, some authors stated that SSMED publications remain …

This paper proposes a re-conceptualization of the port supply chain as a smart service
system, in accordance with the theory of service science. Starting from a short literature …

The paper proposes the re-conceptualization of the smart city as a service system, in line
with the recent service theories, such as Service-Dominant logic and Service Science …

The current study aims to develop a conceptual model for the measurement of value co-
creation in line with SD logic assumptions, in an effort to fill two gaps in literature, emerged …

The evolutionary path of science is traced along two distinct epistemologies: the naturalist
one and the social one. The first is understood as the study of the existing through rigorous …

In contemporary dynamic markets, approaches to management based on systems theory
have assumed increasing relevance, leading firms to valorise a holistic optic to challenge …

Purpose The purpose of this paper is to investigate the decision-making process in the
management of the complex adaptive systems (CAS), particularly focusing on the …

The concept of the Smart City is becoming increasingly popular. In essence, the added
value of a Smart City emerges from the harmony of services that realize the foremost goal of …

Purpose–The aim of this paper is to analyze how service system platforms can facilitate the
value cocreation processes in healthcare context and then to foster the development of new …