Abstract Advancements in conversational Artificial Intelligence (AI) have led to rapid growth
in firms' use of AI chatbots in customer service roles. While the shareholder wealth effects of …

This research presents a novel, conceptual perspective on distinctive opportunities available
to retailers with a physical location to create reasons for customers to visit the physical store …

In mid-2018, John Hulland approached the two of us, asking us to co-edit a JAMS special
issue around the general theme of “Innovating in the Digital Economy: Leveraging …

Předkládaná publikace popisuje procesy podniku v podobě jejich finančního vyjádření.
Zároveň nabízí nástroje optimalizace těchto procesů tak, aby se výsledky projevily v plnění …

Building on the health belief model (HBM), this research tests, over six months, how the
exposure to COVID-related information in the media affects fear, which in turn conditions …

Purpose Drawing from conservation of resources (COR) and regulatory fit theories, this
paper aims to propose and examine moderated mediation model of service innovative …

Adoption of third-party channels for last mile delivery has been a significant change for retail
firms. Despite the volume of work in this space, how last-mile delivery partnerships impact a …

Resource-poor organizations serve a significant portion of emerging markets' healthcare
industries. Such organizations engage in transformative services. However, given emerging …

Purpose Innovation and sustainability are two key factors for retailers seeking a competitive
advantage. However, the way in which the joint effect of both of these variables impacts …

Services and relationship marketing are inextricably linked, such that the intangible,
heterogeneous, inseparable, and perishable nature of services renders strong relational …