In recent years there has been a noticeable shift in attention from those who use agile
software development toward lean software development, often labelled as a shift “from …

App reviews in app stores offer valuable insights into many activities in the software
ecosystem, eg, software development, app marketing, security. As app reviews are known to …

In many countries, the rapid growth of the Internet and mobile technologies has led to the
expansion of Internet banking, especially mobile banking. Many banks seek to provide …

User feedback has grown in importance for organizations to improve software products.
Prior studies focused primarily on feedback collection and reported a high-level overview of …

Bidirectional Encoder Representations from Transformers (BERT) is a successful
transformer-based Machine Learning technique for Natural Language Processing (NLP) …

Empathy is crucial in software engineering requirements because it enables developers to
understand and anticipate the needs and challenges of users, ensuring the creation of more …

Recommender systems have become ubiquitous in our digital lives, from recommending
products on e-commerce websites to suggesting movies and music on streaming platforms …

Purpose This paper aims to investigate textual characteristics of customer reviews that
motivate companies to respond (sentiment negativity and sentiment deviation) and how …

Femtech, a growing sector in mobile healthcare technology, caters to women's needs across
various life stages with digital solutions like period tracking and pregnancy management …

Application stores (app stores) enable developers to interact with users by responding to
their reviews. Many developers continuously monitor user reviews and seek to respond to …