The paper presents a literature review of the main concepts of hotel revenue management
(RM) and current state-of-the-art of its theoretical research. The article emphasises on the …

Purpose The purpose of this study was to examine hospitality revenue management (RM)
research in the recent decade, to identify emergent issues/topics and suggest directions for …

The fast-food service industry has been growing rapidly across China over the last few
decades. In accordance with the rising consumption level in the country, Chinese customers …

An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector
| Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …

This research monograph aims at developing an integrative framework of hotel revenue
management. It elaborates the fundamental theoretical concepts in the field of hotel revenue …

This paper examines the effects of dynamic pricing versus simple price differentiation for
services through price confusion and price unfairness perceptions on price-disadvantaged …

Purpose The purpose of this paper is twofold: first, to determine the role of emotions in
customer evaluation of service failures; and second, to examine how customers' emotion …

Fairness perceptions play an important role in customers' behavior, and this study explores
which consumer characteristics influence fairness perceptions of revenue management …

Despite surcharges' recent popularity in the tourism and hospitality industry, academics and
practitioners have yet to fully explore relevant promotional strategies. To better understand …

Among the current key issues regarding the tourism sector, revenue management holds an
important position both within academic studies and practitioners debates. Revenue …