The strategic options of fintech platforms: An overview and research agenda
The failure rate of fintech platforms is disproportionately high, which may be because (1)
there is a lack of published knowledge on the appropriate strategies to adopt and/or (2) the …
there is a lack of published knowledge on the appropriate strategies to adopt and/or (2) the …
Customer experience in fintech
The purpose of this paper is to analyse customer experience (CX) in the fintech sector.
Fintech is a dynamic and innovative field that fully benefits from advances in information and …
Fintech is a dynamic and innovative field that fully benefits from advances in information and …
Continuous intention to use e-wallet in the context of the covid-19 pandemic: Integrating the health belief model (hbm) and technology continuous theory (tct)
Personal safety has had a renewed focus throughout the COVID-19 pandemic, which has
led to behavioral change. The adoption of E-wallets facilitates social distancing and thereby …
led to behavioral change. The adoption of E-wallets facilitates social distancing and thereby …
Journey of financial technology (fintech): a systematic literature review and future research agenda
The aim of this review is to reflect the current state of Financial Technology (FinTech)
research along with its journey of development. Further, a conceptual framework showing …
research along with its journey of development. Further, a conceptual framework showing …
Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey
BA Eren - International Journal of Bank Marketing, 2021 - emerald.com
Purpose This study aims to investigates customer satisfaction from the use of bank chatbots
and the effect of perceived trust in chatbots and banks' reputation on customer satisfaction …
and the effect of perceived trust in chatbots and banks' reputation on customer satisfaction …
Pro-environmental behavior on electric vehicle use intention: Integrating value-belief-norm theory and theory of planned behavior
Electric vehicles (EVs) have gained prominence as a result of technology advancements,
cost savings, and public support for cleaner transportation worldwide. This research aimed …
cost savings, and public support for cleaner transportation worldwide. This research aimed …
Factors influencing entrepreneurial intention of university students in China: integrating the perceived university support and theory of planned behavior
Y Su, Z Zhu, J Chen, Y Jin, T Wang, CL Lin, D Xu - Sustainability, 2021 - mdpi.com
Entrepreneurial education has always played an important role in developing
entrepreneurship. In recent years, China has been emphasizing the integration of innovative …
entrepreneurship. In recent years, China has been emphasizing the integration of innovative …
What motivates customers to shop in smart shops? The impacts of smart technology and technology readiness
With the rapid diffusion of smart technologies, a new retail mode, the smart shop, has
received increasing attention from both academia and practitioners in the 5G era. However …
received increasing attention from both academia and practitioners in the 5G era. However …
Predicting FinTech innovation adoption: the mediator role of social norms and attitudes
A Irimia-Diéguez, F Velicia-Martín… - Financial Innovation, 2023 - Springer
Digital innovation is challenging the traditional way of offering financial services to
companies; the so-called Fintech phenomenon refers to startups that use the latest …
companies; the so-called Fintech phenomenon refers to startups that use the latest …
The moderating effect of perceived risk on users' continuance intention for FinTech services
The study's aim is to investigate how FinTech users' perceived risk influences their
continuance intention to use FinTech services. The new model, which was based on the …
continuance intention to use FinTech services. The new model, which was based on the …