The study aims to investigate the impact of electronic customer relationship management on
customers' Electronic satisfaction of Communication companies in Kuwait. The study …

The major goal of this research is to examine the influence of corporate image on the
relationship between digital service quality and customer loyalty for Jordanian commercial …

In order to investigate the impact of social customer relationship management on customer
retention through customer empowerment, this research paper was took place using a …

The aim of this study is to scrutinize the impact of customer relationship management (CRM)
on marketing performance through innovation capability. Guided by a quantitative …

A systematic literature review has been conducted on the exiting E-CRM system and found
that 70% of E-CRM projects do not meet their ultimate goals. Furthermore, more than 77% of …

The purpose of this study was to determine the relationship of E-Service Quality and Ease of
Use to Electronic Customer Relationship Management (E-CMR) which is mediated by Brand …

E-CRM strives to enhance customer service, build relationships with customers, and keep
key clients. E-CRM deals with technology, people, and processes and with the goal of …

Abstract Service quality played an important role and it affected to the customer satisfaction.
Service quality has become a distinct and important aspect of the product and service …

Shopping centers are transformed from physical stores to e-commerce with more varied
product and service offerings. Since fashion is the most favorite item category in Indonesia …

This study examines the mediating role of technology innovation in the relationship between
customer relationship management (CRM) and customer loyalty in Kuwait's local banks. The …