Organizing new service development is an important topic for decision makers in service
firms, since continuous innovation is expected to pay off. Although the literature on …

Though SMEs play a crucial role in countries' economic development, some of them
succeed and others fail during their life cycle. In this regard, managers/owners continually …

Insurers are well versed in the litany of challenging conditions facing the sector. These
challenges are economic, political, regulatory, legal, social, and technological. As a result of …

Innovation can be a source of competitive advantage for companies, either through the
improvement of methods and techniques capable of generating new products or services, or …

Purpose The purpose of this paper is to explore the relationships between service
innovation, customer value creation (CVC) and customer satisfaction (CS) with specific …

Innovation management and customer orientation have been widely recognized as key
factors in enhancing the business performance of hotels. Our research investigates the …

The purpose of this paper is to examine why large firms often fail to develop disruptive
innovations. This study identifies several key inhibitors or barriers that hinder those …

Development of industrial service offerings: a process framework | Emerald Insight Books and
journals Case studies Expert Briefings Open Access Publish with us Advanced search …

New service development (NSD) has emerged as an important area of research in service
operations management. However, NSD empirical investigations have been hindered by the …

Purpose–As service companies are occupying an increasingly significant place as drivers of
economic growth, there is a pressing need to understand their peculiarities in order to …