Purpose The purpose of this paper is to investigate the relationship between service quality,
program quality, institutional image and student satisfaction in the context of higher …

Impact of service quality and corporate image on satisfaction and loyalty behavioral intention
are explored by using the PLS-SEM (Partial Least Squares Structural Equation Modeling) …

Purpose: This study examined the influence of service quality on satisfaction and
investigated whether satisfaction varies between male and female in response to the …

Purpose Total quality management (TQM) has been a universally applienod management
strategy to improve organizational performance and thereby to achieve competitiveness …

This study examines the service quality of accounting firms in Pampanga, Philippines, and
their customers' satisfaction. Using the SERVQUAL model, the study explores the effect of …

Purpose The purpose of this paper is to ascertain the extent to which knowledge
management (KM), customer satisfaction (CS) and organizational image (OI) discriminate …

The purpose of this paper is to depict the role of leadership in implementing total quality
management (TQM) practices in hospitals and their relationship to the formation of the …

This empirical study aims to identify the dimensions of trade show motivational attributes and
to examine the relationships between trade show motivational attributes, trade show …

Organizational image management is a theoretically-driven process model, which
postulates that organizations must create, maintain, and in many cases regain a legitimate …

Method: A scoping review was performed. First, relevant studies were identified in 4
databases (n= 74). Independent reviewers selected eligible studies. Numerical and thematic …