Trust is considered a prerequisite for consumer interaction with smart voice-interaction
technologies such as smart speakers, although how exactly this develops remains unclear …

Trust is perhaps one of the most important constructs when trying to understand human
interactions with systems. As such, there has been a considerable amount of research done …

Voice User Interfaces (VUIs) are increasing in popularity. However, their invisible nature with
no or limited visuals makes it difficult for users to interact with unfamiliar VUIs. We analyze …

Big tech-players have been successful in pushing the chatbots forward. Investments in the
technology are growing fast, as well as the number of users and applications available …

While natural language systems continue improving, they are still imperfect. If a user has a
better understanding of how a system works, they may be able to better accomplish their …

Virtual personal assistants (VPAs) are becoming so widely available that considerations are
being made as to whether to begin including them in self-driving vehicles. While research …

Smart speakers equipped with intelligent voice processing functions, like Siri and Amazon
Echo, have become widespread globally. However, their recording and networking …

This paper reports on findings from a pilot usability study of the Google Home Smart
Speaker undertaken with native English speakers and non-native English speakers to …

How do deaf and hard of hearing (DHH) individuals use smart assistants (SAs)? Does the
prominent use of voice interfaces in most SAs pose unique challenges for DHH users? In …

Voice assistants (VA) collect data about users' daily life including interactions with other
connected devices, musical preferences, and unintended interactions. While users …