The study focuses on the canvas of online information transmission that has expanded
exponentially. Especially due to social media networks, consumers have been exposed to …

When evaluating automated systems, some users apply the “positive machine heuristic”(ie
machines are more accurate and precise than humans), whereas others apply the “negative …

Given the scale of user-generated content online, the use of artificial intelligence (AI) to flag
problematic posts is inevitable, but users do not trust such automated moderation of content …

This research aims to understand better the factors that motivate customers to use eWOM
and how that usage impacts their subsequent purchasing decisions. Study findings provide …

This study investigates the impacts of the Big Five personality traits and propensity to trust on
the use and writing of online reviews. Additionally, this study examines how gender …

Over the past decade, the rise of political extremism and its associated linguistic expression
resulted in communication companies' decisions to restrict hate speech and, in many cases …

Maraknya jasa transportasi online sepertinya menjadi tantangan bagi perusahaan untuk
menawarkan pelayanan yang terbaik. Fenomena ini menjadi salah satu acuan dalam …

Purpose This study aims to develop customer trust through information quality, customer
awareness, and perceived value. This study is motivated by the hustle and bustle occurred …

Some online retailers flourished during the COVID-19 pandemic time. Apparel retailers face
the dilemma of how to adapt a considerable part of their businesses to mobile commerce …

Internet accessibility has changed consumers' attitudes and behaviors regarding searching
and sharing information about goods and services. These interactions generate eWOM …