This chapter presents a “review of reviews” of issues surrounding the conceptualization and
definition of trust and identifies a number of common essences of trust conceptualizations …

This article reviews the evidence for the existence of a 'public sector service value chain',
offering a new way of thinking about what Bouckaert and his colleagues have called the …

Although the link between government performance and citizen trust in government seems
intuitive, the relationship is not supported in some of the literature. This article argues that …

Territory and scale have been some of the most relevant topics in recent political science,
but do we know enough about cooperation between local governments? How we think …

Within the public sector of OECD countries trust is increasingly becoming a crucial element
of performance and for a performing public sector, especially with the current financial crisis …

This paper describes the results of an international initiative on trust (Trustlab) run in six
OECD countries between November 2016 and November 2017 (France, Germany, Italy …

La Comunicación de la Administración Púbica, es un área de estudio compleja la cual
requiere de un análisis profundo debido a que juega un papel importante dentro de la …

Public administrations are a vehicle for expressing the values and preferences of citizens,
communities, and society as a whole. Some of these values and preferences are constant; …

This article presents a basic conceptual framework for investigating the relations among
government performance, citizen satisfaction, and trust. It then reviews results from a number …

Purpose–The purpose of this paper is to analyze citizen satisfaction with public service
delivery in the Sedibeng district municipality of South Africa. The municipality consists of …