Public–private partnerships (PPP) represent an alternative model of health management
focused on improving the quality of health services, particularly in emerging countries. To …

This study aims at providing a comprehensive research guide from total quality management
(TQM) to business excellence for future researchers. A total of 371 research papers are …

Abstract Service excellence is increasingly being recognized as a critical factor for the
success of a business. Notwithstanding its growing popularity, systematic approaches for the …

This paper investigates whether there is a specific approach to the adoption of best
management practices embedded in the EFQM Excellence Model, which characterizes …

Purpose The objective of this study is to investigate the effect of service excellence and
guest delight on guest affective commitment to luxury restaurants, more specifically, the …

This study aims to examine the effects of strategic management accounting on firm
performance of finance businesses in Thailand. Strategic management accounting …

Purpose The aim of this paper is the identification of the impacts that innovation and service
excellence have upon organisational reputation within public sector organisations in Jordan …

Purpose The purpose of this paper is to develop a model of antecedents and consequences
of service excellence (SE) in the retail industry. Design/methodology/approach Based on an …

Ambidexterity is the capability of an organisation to be aligned and efficient in managing
current business demands (exploitation) and also be adaptive to changes in the …

Purpose The aim of this study is to develop a framework for measuring of service supply
chain (SSC) maturity process. Design/methodology/approach The main framework of the …