This thesis investigates the low take-up rate of the tax e-filing system and the effect of e-filing
on compliance costs for personal income taxpayers in Malaysia. Based on a mail …

Many governments in the world believe that a new wave of Information and Communication
Technology (ICT) will have a significant impact on their administration The Malaysian …

A system is considered successful if the take-up rate is high. In Australia and the United
States, tax e-filing users have reached more than 80 percent of total taxpayers. However, in …

Studies of e-government have shown how strategic use of e-government systems helps
government agencies to improve public service delivery and gain more efficient governance …

In recent time, many Government agencies are looking into Public-Private Partnership (PPP)
model to implement complex mega ICT projects. The contradictory views on the …

Malaysian Government has placed high hopes 011 E-Service System (ESS) to facilitate
Government to Citizen (G2C). ESS manages the operations in order to enhance a …

The focus of the article is to introduce the potential of Culture Centered Design (CCD)
approach to cater the diverse social and cultural background of the E-Government users in …

ABSTRACT E-government, which is the use of ICTs in governments and public
administration, has been widely utilized as a strategic tool to modernize structures …