This study examines the dimensions of web service quality based on e-customer's,
expectations and perceptions. We develop operationalized web service quality constructs …

Distance learning programs have been dramatically expanding in accordance with demand.
Assessment of the quality of e-learning has become a strategic issue, one that is critical to …

With the increasing penetration of the Internet, service quality has become one of the key
areas of concern for online shopping sites. Website service quality has become a vital factor …

This article presents a purchase equity model for online group buying (OGB) to examine the
antecedents and consequences of OGB behavior. The study tests 458 usable responses …

Bu çalışmanın amacı, Türkiye'deki online alışveriş sitesi kullanıcı algılarının müşteri güven
ve sadakati üzerine etkilerinin belirlenmesidir. Literatür kapsamlı bir şekilde incelenerek …

With the increasing penetration of internet and surge in e-commerce market in India, the
quality of service in online retailing has become a tool for competitive advantage. Many …

Bu çalışmada online müşteri algılarından değer, fayda, güvenlik ve müşteri hizmetlerinin
online müşteri sadakatini ne derecede yordadığı incelenmiştir. Araştırmanın çalışma grubu …

Customer satisfaction has an important role providing continuity, profitability of online
shopping sites and in the development of customer loyalty. The aim of this study is to …

Amaç: Bu çalışmanın amacı, e-müşterilerin cinsiyetinin, yaş grubunun, okul türünün online
alışverişe yönelik müşteri algılarında (güvenlik ve müşteri ilişkileri) ve müşteri …

This study explores the impact of service quality dimensions (website design, reliability,
responsiveness, trust, personalization, perceived risk and perceived cognitive control) …