This study examines how customers' perceptions of corporate social responsibility (CSR)
affect their customer citizenship behaviour and the mediated link through customer …

For a long time, public and semipublic organizations have borrowed Human Resource
Management (HRM) practices from the private sector to enhance employee performance …

Research investigating training and firm performance is currently at an inflection point;
capable of recognising previous achievements but also having a focus on the future. Based …

Transformational leadership, job engagement, and championing behavior: assessing the
mediating role of role clarity | Emerald Insight Books and journals Case studies Expert Briefings …

Purpose This paper aims to examine the effects of high-performance work practices
(HPWPs)(participation, training and compensation) on nurses' job performance (task and …

Purpose The purpose of this paper is to propose a conceptual model and to investigate the
relationships among internal marketing, organizational commitment and job performance in …

This research endeavors to analyze the influence of error management culture on service-
oriented organizational citizenship behavior (SOOCB) through the lenses of perceived …

Drawing from social information processing, conservation of resources, and affective events
theories, our study proposes and tests a conceptual model that examines psychological …

This study examines how both positive and negative customer-to-customer interactions
(CCIs) simultaneously influence customer citizenship behavior. Specifically, we posit that (1) …

Though the effectiveness of leader humility has been established, does leader humility
activate followers to serve customers in the tourism sector beyond their assigned roles? Our …