Owner-manager emotions and strategic responses of small family businesses to the COVID-19 pandemic

M Christofi, E Hadjielias, RV Mahto… - Journal of small …, 2024 - Taylor & Francis
ABSTRACT COVID-19 pandemic, a consensus crisis that has had a profound effect on
societies and economies globally, compelled family businesses to respond strategically in …

A meta-analytic investigation of the organizational identification–Job performance relationship in the frontlines

NY Lee, AR Zablah, SM Noble - Journal of Retailing, 2023 - Elsevier
Organizational identification (OI)–which is defined as a sense of oneness with the
organization–has consistently been found to increase frontline employee (FLE) job …

The organizational buying center (OBC): managing complexity for co-creation opportunities

WJ Johnston, JD Chandler, M Ehret - Handbook of business-to …, 2022 - elgaronline.com
To build long-term customer relationships, customer-facing agents (for example,
salespeople, client advisors, care coordinators) on the frontlines of business-to-business …

[HTML][HTML] How to be an effective Boundary Spanner between energy policy and energy Social Sciences & Humanities communities

C Foulds, R Robison, G Schönwälder - Energy Research & Social Science, 2024 - Elsevier
Reaching across policy and research boundaries is essential if low-carbon energy
transformations are to be achieved. A Boundary Spanner is an individual/organisation that …

Proactive and Collaborative Strategies to Boost Customer-Brand Engagement and Experience: A Complexity Theory Approach

RB Bağcı, M Taşçıoğlu - Journal of Internet Commerce, 2024 - Taylor & Francis
The online grocery industry's swift expansion and intense competition underscore the
urgency to tackle sustainable business and cost issues while adapting to consumer trends …

The impact of boundary spanning activities and research orchestration in improving performance of Indonesian state-owned bank branches

A Ariwibowo, A Afiff, R Rachmawati… - Humanities and Social …, 2024 - nature.com
State-owned enterprises have responsibilities to conduct head office's strategies to make
profits, to execute public programs and obligations, to maintain their viabilities, to serve …

A new theoretical model for online customer review intention

S Chatterjee, R Chaudhuri, D Vrontis… - Journal of Global …, 2023 - emerald.com
Purpose This study aims to investigate the insights on how international customer behavior
is impacted toward online customer review (OCR) by the mediating effects of social and …

22. Myth and reality: boundary spanning work in B2B frontlines

J Singh, D Marinova, SP Brown - Handbook of Business-to …, 2022 - books.google.com
To build long-term customer relationships, customer-facing agents (for example,
salespeople, client advisors, care coordinators) on the frontlines of business-to-business …

[PDF][PDF] Business Growth of Manufacturing SMEs: A portfolio entrepreneurship perspective

AT Olafenwa - aijbm.com
The study empirically tested the relationship between portfolio entrepreneurship and
business growth moderated by managerial competencies and locus of control. According to …