This quantitative review explored the political skill construct and its predictive ability across a
number of organizational outcomes. First, we extended the Ferris et al. meta‐theoretical …

Nurses have to manage their emotions and the expression of emotion to perform best care,
and their behaviours pass through emotional labour (EL). However, EL seems to be an …

Aims To investigate the extent to which emotional labour and emotional intelligence are
associated with well‐being and job‐stress among a group of Australian community nurses …

A critical challenge facing today's organizational leaders is gaining their followers' trust and
having them view leaders as effective in addressing turmoil and change. Using a …

A growing body of literature has confirmed the deleterious effects of emotional labor on
service employees. The study adds to it by investigating two hypothesized antecedents to …

The concept of emotional labor was introduced by Hochschild, AR (1979). Emotion work,
feeling rules, and social structure. American Journal of Sociology, 85 (3), 551–575 …

The purpose of this study was to develop and test a model, which investigated emotional
dissonance and emotional exhaustion among employees in frontline service jobs. Data …

Customer response to employee emotional labor: the structural relationship between
emotional labor, job satisfaction, and customer satisfaction | Emerald Insight Books and …

Teaching requires much emotion work which takes its toll on teachers. Emotion work is
usually studied from one of two perspectives, a job or an individual perspective. In this study …

Task and contextual performance are distinct and critical components of job performance.
However, empirical studies of antecedents have tended to focus on one or the other type of …