Higher education service quality and student satisfaction, institutional image, and behavioral intention

YS Hwang, YK Choi - Social Behavior and Personality: an …, 2019 - ingentaconnect.com
Our aim in this study was to propose an integrated model to examine the structural
relationships among a higher education institution's service quality, student satisfaction …

In search of intangible connections: intellectual capital, performance and quality of life in higher education institutions

E de Matos Pedro, H Alves, J Leitão - Higher education, 2022 - Springer
This study explores the contributions of different dimensions of the intellectual capital of
higher education institutions (ICHEIs) to their performance, incorporating the previously …

Brand engagement on social media and its impact on brand equity in higher education: integrating the social identity perspective

CH Perera, LTV Nguyen, R Nayak - International Journal of …, 2023 - emerald.com
Purpose The rapid adoption of social media has resulted in a fundamental shift in the way
communication and collaboration take place. While social media is recognized as an …

Emotional engagement and student satisfaction: A study of Chinese college students based on a nationally representative sample

Y Luo, M Xie, Z Lian - The Asia-Pacific Education Researcher, 2019 - Springer
This study aimed to examine Chinese college students' engagement and satisfaction with
their university learning experience. In particular, the study focused on emotional …

[PDF][PDF] The impact of service quality on students' satisfaction

FO Twum, WK Peprah - … of Academic Research in Business and …, 2020 - researchgate.net
The development and growth of every economy depend on the contributions of higher
education. Universities are responsible for the generation and dissemination of knowledge …

Enhancing student satisfaction in educational management: A Bayesian analysis of influential factors and improvement strategies

W Sheng, Z Fan, S Weng - Journal of the Knowledge Economy, 2024 - Springer
Since the 1980s, higher education has progressively occupied an expanding portion of
social resources, while its contributions to society continue to grow. The quality of higher …

Antecedents of student loyalty in open and distance learning institutions: An empirical analysis

YR Daud, MR Mohd Amin, J Abdul Karim - International Review of …, 2020 - erudit.org
The purpose of this research is to examine the relationship between factors leading to
student loyalty in open and distance learning universities. Specifically, this research …

[PDF][PDF] Students' Satisfaction and University Reputation through Service Quality in Private Higher Educational Institutions in Bangladesh

MM ALAM, MD Alauddin, MY SHARIF… - The Journal of Asian …, 2021 - researchgate.net
Educational institutions play a critical role in national development through the advancement
of skilled human resources and intellectual society. The number of higher educational …

A psychometric data science approach to study latent variables: a case of class quality and student satisfaction

JI Perez Rave, GP Jaramillo Álvarez… - Total Quality …, 2022 - Taylor & Francis
Data science follows a data-driven approach focused on non-hypothesised pattern
discovery from data in an automatic manner (or semi-automatic). Social science areas …

Explaining university student loyalty: theory, method, and empirical research in Chile

JA Gallegos, A Vasquez - Academia Revista Latinoamericana de …, 2019 - emerald.com
Purpose The purpose of this paper is to explain student loyalty beyond its customary
relationship with student satisfaction by including two relational variables, trust and …