A winning business model is the key to business success in today's fragmented market
environment. However, businesses need to develop their business models overtime to meet …

Increased congestion at hub airports affects on-time airline performance to the detriment of
customer satisfaction and may have substantially negative repercussions for airlines in a …

This paper implements and compares four coordination policies through agent-based
modeling and simulation (ABMS), motivated by the need to understand and further optimize …

The JPDO defines ANSP as “engaged in providing ATM and ATC services for flight
operators for the purpose of safe and efficient flight operations. ATM responsibilities include …

Each day, airlines face disturbances that disrupt their carefully planned operations. Events
like adverse weather conditions, sick crew members, or damaged aircraft often result in …

Air traffic management (ATM) comprises a highly complex socio-technical system that keeps
air traffic flowing safely and efficiently, worldwide, every minute of the year. Over the last few …

Operations Control Centres (OCCs) are critical structures used by airlines to oversee the
execution of all planned flights, managing punctuality, regularity and customer support. In …

Changing environmental conditions introduce uncertainty into organizational operations,
and airlines respond in various ways. Scholars traditionally explore responses to …

Diagnostic Expertise in Organizational Environments is designed to provide a state-of-the art
foundation for a new paradigm in expertise research. The focus on diagnostic expertise …

Written by a range of international industry practitioners, this book offers a comprehensive
overview of the essence and nature of airline operations in terms of an operational and …