C Reuter, MA Kaufhold - Journal of contingencies and crisis …, 2018 - Wiley Online Library
Social media has been established in many larger emergencies and crises. This process has not started just a few years ago, but already 15 years ago in 2001 after the terrorist …
Since the terrorist attacks of 9/11, the use of social media in emergency and crisis events has greatly increased and many studies have concentrated on the use of ICT and social …
The key challenges for automatic hate-speech classification in Twitter are the lack of generic architecture, imprecision, threshold settings and fragmentation issues. Most studies used …
This study provides new insights into how local governments (LGs) manage pandemic- related crisis communication with citizens on their social media (SM) profiles. We analyze …
The study examines the online public response to a high visibility incident of service failure from the crisis communication and image restoration perspectives. A specific incident in a …
N Capolupo, G Piscopo, C Annarumma - Kybernetes, 2020 - emerald.com
Purpose The aim of this paper is to address the value co-creation and co-production theories in public administration (PA) sector, particularly when public administration …
Do you want to study influencers? Opinions and comments on a set of posts? Look at collections of photos or videos on Instagram? Qualitative Research Using Social Media …
Marc-André Kaufhold explores user expectations and design implications for the utilization of new media in crisis management and response. He develops a novel framework for …
FE Ayo, O Folorunso, FT Ibharalu… - International Journal of …, 2020 - emerald.com
Purpose Hate speech is an expression of intense hatred. Twitter has become a popular analytical tool for the prediction and monitoring of abusive behaviors. Hate speech detection …