The post purchase outcome leads to satisfaction or dissatisfaction many times.
Dissatisfaction feelings from a purchase by a customer some time passes through …

Aims: Customer loyalty, which is affected by satisfaction, brand preference and switching
costs, is an important concept in service industries as it is known to increases market share …

The purpose of this qualitative research is to explore the role of service quality on customers'
patronage decision of Malaysian health insurance products. Through a critical review of the …

This study examines MSME customer segmentation based on complaint behavior and the
influence of Recency, Frequency, and Monetary (RFM) metrics. It integrates consumer …

The study examined the relationship between service quality and customer satisfaction of
hotels in Rivers State. The study adopted descriptive survey research design. The …

This master's thesis explores the strategic integration of predictive analytics as a means to
enhance customer retention in companies. In a business landscape characterized by …

Bu araştırmanın amacı İstanbul'daki alakart restoranlardan hizmet almış olan müşterilerin
şikâyet davranışlarının analizidir. Bu kapsamda İstanbul'da 405 restoran müşterisinden …

NEUGastro Dergisi Page 2 NECMETTİN ERBAKAN ÜNİVERSİTESİ NEUGastro Dergisi Journal
of the NEUGastro E-ISSN: 3023-5693 Cilt/Volume: 2, Sayı/Issue: 2 (Aralık/December 2023) …

Consumers have expectations of what they will receive from the service delivered to them.
These beliefs about future events are compared with the perceived service delivered, and …

The quality of service and customer satisfaction are major contributors to the success of
organizations in the hospitality industry. This study aims to examine the relationship …