The purpose of this systematic review is to investigate the current knowledge about the
impact of healthcare facility design on teamwork and communication by exploring the …

This chapter reviews studies conducted in naturally occurring work environments or in the
laboratory on the impact of the provision of performance feedback and peer effects on …

We conduct an empirical investigation of the impact of queue management on patients'
average wait time and length of stay (LOS). Using an emergency department's (ED) patient …

We compare estimates of peer effects on worker output in laboratory experiments and field
studies from naturally occurring environments. The mean study-level estimate of a change in …

We study a multistage service process that adapts to system occupancy level. Using
operational data from more than 140,000 patient visits to a hospital emergency department …

Most jobs require teamwork. Are some people good team players? In this paper, we design
and test a new method for identifying individual contributions to team production. We …

Communication is integral to organizations and yet field evidence on the relation between
communication and worker productivity remains scarce. We argue that a core role of …

We explore how examiner behavior is altered by the time allocated for reviewing patent
applications. Insufficient examination time may hamper examiner search and rejection …

Despite heated debate about the pros and cons of online physician ratings, little systematic
work has examined the correlation between physicians' online ratings and their actual …

This article examines the trade-offs of monitoring for wasteful public spending. By penalizing
unnecessary spending, monitoring improves the quality of public expenditure and …