Since the third edition of this authoritative volume, most of Western Europe and North
America have entered an era of austerity which has pervasive effects on programmes of …

With the European Neighbourhood Policy, the European Union (EU) intensified functional
cooperation in a wide range of sectors. This contribution investigates whether this kind of …

The aim of this paper is to develop a new simple Likert type organizational quality
assessment tool based on the European Union Common Assessment Framework to …

Quality management in European Public Administrations has been shifting from a producer
point of view to a citizen/customer point of view. The shift towards an increased …

To cope with the requirements of accession, European Union countries were (and some still
are) seeking to achieve the standards of reliable and efficient public administration. The …

Common assessment framework (CAF) has developed by the European Union to increase
the success of public institutions. This study investigates the effect of CAF on organisational …

ÖZ İyi olmak yerine mükemmel olmayı tercih edenlerin yolculuğu “Daha İyi Nasıl Olabilir”
sorusunun sorulmasıyla başlar. Sürekli iyileştirme yapmadan daha iyi olunamayacağı ve …

The purpose of this research which is aimed to increase the service quality in public
organization by extending the quality management applications is to; put forward the effect …

Kalite yönetimi uygulamalarının yaygınlaştırılarak kamu örgütlerinde hizmet kalitesinin
arttırılmasına yönelik yapılan bu araştırmanın amacı, çağdaş yönetim teorilerinden olan …

Abstract Bu tez, Avrupa Birliği (AB) koşulluluğu çerçevesinde, 2002-2020 yılları arasında
yerel yönetim reform süreçlerinde yaşanan kurumsal değişimi ve değişimi yönlendirici …