Purpose The concept of innovation is gaining ground steadily in the context of an
increasingly competitive and highly volatile banking sector. The purpose of this paper is to …

This paper is about an industrial sector which, according to the usual socio‐scientific
indicators, is referred to as “low‐tech”, respectively as non‐research intensive and which …

Purpose–The purposes of this paper are to develop a more complete understanding both of
the characteristics of innovation within retail firms and of the ways in which retailers perceive …

The topic of innovation has not been explicitly and systematically analysed in papers on
Service-Dominant Logic (SD logic), despite the emphasis placed on the capability of firms to …

The increasing commercialisation of the sports sector and changing consumer demands are
some of the issues that create challenges for non-profit sports in contemporary society. It is …

M. TOIVONEN, T. TUOMINEN, S. BRAX 356 ferent models developed for the analysis of
service innovation and aim to clarify the concept of service innovation. The models which we …

Researchers and practitioners realise the importance of studying innovation. Thousands of
academic articles have dealt with this central topic in an organisational context (for an …

This research investigates innovation in how film producers use social digital tools to
engage consumers, reduce demand uncertainty and respond to the challenge of digital …

The purpose of this study was to develop the yet limited empirical knowledge on the intensity
of customer interaction and on specific customer roles in service innovation processes. An …

This study examined the service innovation in different service providers with multiple case-
study approach. From the perspective of service-dominant logic, four service innovation …