Product return is a critical issue due to the uncertainty associated with the price, demand,
and quality of the product. Thus, businesses must improve their information transparency to …

Purpose The purpose of this paper is to offer a comprehensive overview of current research
on customer behavior in the business-to-business (B2B) context and propose a research …

Purpose Scholars have recently begun to empirically evaluate the triple-A supply chain,
which emphasizes concurrent capabilities in agility, adaptability and alignment across the …

One of the main risks in B2B relationships is the potential for partners to switch to
competitors. Decreasing the likelihood of partner switching can result from increasing the …

As a substantial amount of multivariate time series data is being produced by the complex
systems in smart manufacturing (SM), improved anomaly detection frameworks are needed …

Organizations increasingly rely on customer involvement in the value creation process (ie,
co‐creation) to enhance customer satisfaction and differentiate themselves from competitors …

This study examines the indirect effect of internal marketing, via cross-functional goal
compatibility, on customer satisfaction at differing levels of salesperson cross-functional …

Purpose The purpose of this paper is to analyse the dimensional structure of relationship
value by comparing the results of one-dimensional versus multidimensional …

Market orientation has been well studied within the firm but not across the supply chain.
While firms rely more so on their suppliers for value creation in today's markets, research …

Surface anomaly detection plays an important quality control role in many manufacturing
industries to reduce scrap production. Machine-based visual inspections have been utilized …