Delivering trust: how food safety performance drives loyalty across the online ordering journey
CA Hoyos Vallejo, FB Chinelato - International Journal of Quality & …, 2025 - emerald.com
Purpose This research delineates the interdependencies between e-service quality (e-SQ),
product quality (PQ) and food biosafety measures (FBM) in shaping consumer satisfaction …
product quality (PQ) and food biosafety measures (FBM) in shaping consumer satisfaction …
Operational excellence in online food delivery service: the role of food biosafety measures
FB Chinelato, CA Hoyos Vallejo - British Food Journal, 2024 - emerald.com
Purpose This study explores how food biosafety measures (FBM), electronic service quality
and product quality influence consumer satisfaction and loyalty in the online food delivery …
and product quality influence consumer satisfaction and loyalty in the online food delivery …
Exploring global trade show website content accessibility and policies worldwide for social inclusion of persons with disabilities
This study investigates web-accessibility problems of global trade show websites based on
WCAG 2.0 (Study 1), and the quantitative results are compared with the qualitative …
WCAG 2.0 (Study 1), and the quantitative results are compared with the qualitative …
Beyond convenience: understanding the nexus of food biosafety, service quality, and brand image in online food delivery services
FB Chinelato, CA Hoyos Vallejo - Journal of Foodservice Business …, 2024 - Taylor & Francis
This study aims to present an integrative model assessing the impact of Food Biosafety
Measures (FBM), e-Service Quality (e-SQ), and Product Quality (PQ) on Online Food …
Measures (FBM), e-Service Quality (e-SQ), and Product Quality (PQ) on Online Food …
Inclusion or exclusion: Evaluation of hotel websites from an accessibility perspective
This study evaluates the top 100 hotel websites from Web Content Accessibility Guideline
2.0 based on conformance level AA to understand their compliance with the international …
2.0 based on conformance level AA to understand their compliance with the international …
Generating Competitiveness through Trending Marketing strategies, Case of Gen Z Consumers in the Restaurant industry
JY Tan, LY Chan, S Che Tan… - … of Multicultural and …, 2023 - eresearch.qmu.ac.uk
Implementing marketing strategies is crucial for hospitality organisations to reach their target
markets and improve their performance and competitive advantage. Hence, this study …
markets and improve their performance and competitive advantage. Hence, this study …
Assessing the Accessibility of Web Archives
Web archives are essential resources that capture and preserve highly ephemeral and ever-
growing online digital content so that this information is available in the future for …
growing online digital content so that this information is available in the future for …
Are we discriminating towards guests with disabilities? Accessibility analyses of public restaurants facilities in the Republic of Slovenia
Previous studies have not considered the importance of managers' perspectives for assuring
accessibility, and no international benchmarking standards for public restaurant accessibility …
accessibility, and no international benchmarking standards for public restaurant accessibility …