The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots
Over the last ten years there has been a growing interest around text-based chatbots,
software applications interacting with humans using natural written language. However …
software applications interacting with humans using natural written language. However …
On the design of and interaction with conversational agents: An organizing and assessing review of human-computer interaction research
Conversational agents (CAs), described as software with which humans interact through
natural language, have increasingly attracted interest in both academia and practice …
natural language, have increasingly attracted interest in both academia and practice …
Future directions for chatbot research: an interdisciplinary research agenda
Chatbots are increasingly becoming important gateways to digital services and information—
taken up within domains such as customer service, health, education, and work support …
taken up within domains such as customer service, health, education, and work support …
Voice assistants and older people: some open issues
Voice Assistants (VAs) like Amazon Echo and Apple Siri are an increasingly popular way of
interacting with a range of applications. VAs are also currently gaining traction in the HCI …
interacting with a range of applications. VAs are also currently gaining traction in the HCI …
Designing conversational agents: A self-determination theory approach
X Yang, M Aurisicchio - Proceedings of the 2021 CHI Conference on …, 2021 - dl.acm.org
Bringing positive experiences to users is one of the key goals when designing
conversational agents (CAs). Yet we still lack an understanding of users' underlying needs …
conversational agents (CAs). Yet we still lack an understanding of users' underlying needs …
[HTML][HTML] Exploring how older adults use a smart speaker–based voice assistant in their first interactions: Qualitative study
S Kim - JMIR mHealth and uHealth, 2021 - mhealth.jmir.org
Background: Smart speaker–based voice assistants promise support for the aging
population, with the advantages of hands-free and eyes-free interaction modalities to handle …
population, with the advantages of hands-free and eyes-free interaction modalities to handle …
A Mixed-Methods Approach to Understanding User Trust after Voice Assistant Failures
Despite huge gains in performance in natural language understanding via large language
models in recent years, voice assistants still often fail to meet user expectations. In this study …
models in recent years, voice assistants still often fail to meet user expectations. In this study …
Investigating user expectations on the roles of family-shared AI speakers
AI assistants that use a voice user interface (VUI), such as AI speakers, have become
popular in family homes. However, it is still unclear what roles the AI speaker can support …
popular in family homes. However, it is still unclear what roles the AI speaker can support …
" All Rise for the AI Director" Eliciting Possible Futures of Voice Technology through Story Completion
How might the capabilities of voice assistants several decades in the future shape human
society? To anticipate the space of possible futures for voice assistants, we asked 149 …
society? To anticipate the space of possible futures for voice assistants, we asked 149 …
Designing reenacted chatbots to enhance museum experience
The increased availability of chatbots has drawn attention and interest to the study of what
answers they provide and how they provide them. Chatbots have become a common sight in …
answers they provide and how they provide them. Chatbots have become a common sight in …