Purpose The best possible way for brick-and-mortar retailers to maximise engagement with
personalised shoppers is capitalising on intelligent insights. The retailer operates differently …

Purpose This study aims to ascertain the significance of retail service quality dimensions on
shopping frequency at supermarkets in Durban. This study also adopts the Retail Service …

Purpose This study aims to use place identity theory to examine the concept of physical
environment design (PED) and its effects on consumers' emotional well-being (EWB) …

Despite its criticality for airport business, duty-free shopping at the retail stores of airports
has received scant attention. To overcome this difference, this study explains the complex …

In the current internet era, the detection of hidden topics in social media and the discovery of
key leaders of public opinion can monitor and guide the dissemination of public opinion on …

The bottom-up spillover theory posits that overall life satisfaction, positioned at the top, is
influenced by satisfaction in various life domains at the middle level and specific events at …

In the present era of socio-economic development, technologies have been contributing not
only for improving supply chain management, but also to enhance customer facilities and …

Olfactory marketing is a phenomenon that is in the current trend of usage by marketing
experts to ensure that consumers are more involved in the purchase decision-making …

The current research is intended to identify the factors that significantly influence the
consumers to visit the modern retail mall in Indore, India. A total of 350 mall customers of …

With the integration of Internet of Things (IoT), Smart trolley technology has significantly
revolutionized the retail experience by removing traditional checkout wait times. Payments …