Abstract Service innovation acts as society's engine of renewal and provides the necessary catalyst for the service sector's economic growth. Despite service innovation's importance …
Innovation can be a source of competitive advantage for companies, either through the improvement of methods and techniques capable of generating new products or services, or …
Treating the intersection of the strategic partnerships, R&D intensity and servitisation literatures, this study explores empirically whether external collaborative service …
This paper examines the relationship between open innovation (OI) practices (inbound and coupled) and innovation performance in service firms. Specifically, it invokes a dynamic …
Purpose–This article aims to investigate the nature and characteristics of business model elements required for successful service innovation. The authors examine which unique …
Knowledge Management in Organizations is the most comprehensive and critical textbook on the subject. Encompassing a number of perspectives-including organizational behaviour …
Innovation in hospitality has attracted considerable interest, partly because its processes and activities are so diverse, and partly because its impact on performance is still a puzzle …
The number of service innovation articles has increased dramatically in the past 25 years. By reviewing 128 articles published between 1986 and 2010, primarily in leading marketing …