Purpose The financial industry offers a unique setting to study innovations. Financial
innovations have fueled the growth of economies, markets and societies. The financial …

Purpose Despite the importance of innovation in business performance, investigation into
innovation in services is scanty and lacking consensus. In retailing, it is a topic that has been …

Purpose The objective of this study is to investigate the effect of service excellence and
guest delight on guest affective commitment to luxury restaurants, more specifically, the …

Purpose The aim of this paper is the identification of the impacts that innovation and service
excellence have upon organisational reputation within public sector organisations in Jordan …

This research aims to understand how self-service technologies (SSTs) can bring about
service excellence for tourists by the moderated mediating effect of satisfaction and tourist …

Pendidikan merupakan lembaga pelayanan publik yang bertujuan untuk mencerdaskan
bangsa. Tujuan penelitian ini adalah untuk mengetahui bagaimana implementasi …

This paper analyses retailer brand equity on the basis of two variables that are particularly
relevant in marketing: the perception of value, because of its renewed interest for retailing …

This study examines the extent of total quality management (TQM) practices implemented by
private service firms and their impact on organisational excellence. Its importance derives …

This study aims to analyse value–satisfaction–loyalty relationships in retailing by examining
the contribution of image and innovation and understanding value as a multidimensional …

Consumers enjoy sharing meaningful consumption experiences with others. The purpose of
this study is to better understand this behavior by identifying the specific aspects of …