The demand-what-you-want strategy to service recovery: achieving high customer satisfaction with low service failure compensation using anchoring and precision …
N Kron, J Björkman, P Ek, M Pihlgren… - Journal of Service …, 2023 - emerald.com
Purpose Previous research suggests that the compensation offered to customers after a
service failure has to be substantial to make customer satisfaction surpass that of an error …
service failure has to be substantial to make customer satisfaction surpass that of an error …
[HTML][HTML] Empowered or informed? Seeking to mitigate gender differences in first-offer assertiveness through pre-negotiation interventions
E Kokić, L Wagner, AGL del Amo, CL Giering… - Journal of Economic …, 2024 - Elsevier
Gender differences in negotiation behavior—for instance, men's vs. women's likelihood to
make (assertive) first offers—contribute to the globally prevalent gender pay gap (GPG). In …
make (assertive) first offers—contribute to the globally prevalent gender pay gap (GPG). In …
The spillover effect of mimicry: Being mimicked by one person increases prosocial behavior toward another person
People have the automatic tendency to mimic their interaction partners. Mimicry theories
propose that such mimicking behavior is beneficial for the mimicker as mimicked persons …
propose that such mimicking behavior is beneficial for the mimicker as mimicked persons …
A deep dive into distributive concession making and the likelihood of impasses in negotiations
M Mertes, D Kunz, J Hüffmeier - Collabra: Psychology, 2023 - online.ucpress.edu
Negotiation impasses can have severe negative consequences, but only little research
attention has been devoted to investigating their causes. Studies on distributive concession …
attention has been devoted to investigating their causes. Studies on distributive concession …
How Does the Cost Vector Affect Payment Consequentiality in a Binary Choice Contingent Valuation Survey?
Payment consequentiality should improve the validity of welfare estimates in stated
preference surveys according to a growing body of research. In this article, we study whether …
preference surveys according to a growing body of research. In this article, we study whether …
[PDF][PDF] THIS IS A PREPRINT. IT HAS UNDERGONE PEER-REVIEW AND HAS BEEN
M Mertes, D Kunz, J Hüffmeier - 2023 - researchgate.net
Negotiation impasses can have severe negative consequences, but only little research
attention has been devoted to investigating their causes. Studies on distributive concession …
attention has been devoted to investigating their causes. Studies on distributive concession …
Méthodes de préférences déclarées: Contributions méthodologiques et applications visant à lutter contre le changement climatique
PA Mahieu - 2024 - hal.science
Ce rapport s' intéresse à la validité des méthodes de préférences déclarées en lien avec la
question du changement climatique. Mes travaux passés se focalisent sur plusieurs biais …
question du changement climatique. Mes travaux passés se focalisent sur plusieurs biais …
How Does the Cost Vector Affect Payment Consequentiality in a Binary Choice Contingent Valuation Survey?
CC du Tertre, RC dit Sourd, P Gastineau, B Chèze… - le.uwpress.org
Payment consequentiality should improve the validity of welfare estimates in stated
preference surveys according to a growing body of research. In this paper, we study whether …
preference surveys according to a growing body of research. In this paper, we study whether …
[引用][C] Moves, motives, and words: Introduction to the special issue on bargaining process
GE Bolton, E Karagözoğlu - 2023 - repository.bilkent.edu.tr